GENERAL RULES FOR USE OF THE CARD
Your Cuore Rossonero card cannot be passed on to.
But the stadium accesses loaded onto the card (season pass games and individual games) can be passed on to a third party, if they also have a Cuore Rossonero card.
ACTIVATION AND RECOGNITION
Cards purchased directly at the Casa Milan ticket office are already active and ready to use.
Cards purchased online are not active until the holder recognition process is complete, until that moment the Change User function can be accessed with the code provided upon purchase, but all other services are unavailable (e.g. first option to buy, away game tickets, etc.).
The holder recognition process is carried out through the verification of the I.D. documents provided during purchase. If all documentation provided is verified, the card will be validated by the operators and becomes fully active. Should the documentation provided be incorrect or unreadable, the cardholder will have to visit the ticket office at Casa Milan or at San Siro Stadium directly to complete the process.
The entire process can be tracked online.
Should the card be deemed demagnetized or damaged at the stadium turnstile, it will be necessary to request a new card and the code on the old one will need to be provided. A completely new card, we with a new code, will be generated.
In case the Cuore Rossonero card is stolen or lost, the card can be blocked by contacting the AC Milan Call Centre on +39 02 6228 4545 or at firstname.lastname@example.org.
The card code is required to block a lost card. A new card can be requested. It is not necessary to file a police report. If you no longer have the code for the lost card, contact the AC Milan Call Centre to recover the necessary information.
Any tickets or passes on the revoked card will be automatically transferred to your new Cuore Rossonero card.
All renewal costs are charged to the buyer.